ACCELERATE THE DIGITAL JOURNEY WITH SPS

ACCELERATE THE DIGITAL JOURNEY WITH SPS

SPS’s BPaaS solutions combine global outsourcing capabilities, such as physical and digital input processing, data capture, classification and extraction with emerging technologies like robotic process automation (RPA) and artificial intelligence (AI), along with excellence in executing business processes in various industries and domains. These technologies are used to complement and enhance SPS’s global delivery structure, which includes onshore, near-shore and offshore practices. The result is an efficient, scalable and agile end-to-end model that combines the capabilities of BPaaS with the labor arbitrage advantages of traditional BPO services. In essence, companies can strike the balance between machine and manual labor in a way that maximizes cost and quality ratios.

SPS’s experience means it can offer its clients access to the leading services for some of the most critical business challenges they are facing, such as improving process efficiency and creating a dynamic, digital customer experience. They don’t have to make the technology choices alone and go through the process of implementation, maintenance, lifecycle management and integration – it is provided to them by a partner that relies on profound expertise and experience from a broad range of projects, established and proven technology partnerships and powerful platforms developed for the bespoke business needs of its customers. Also, SPS’s platform can be configured exactly for a company’s needs and will provide industry-specific patterns, creating a bespoke solution exactly suited for specific challenges and tasks.

SPS’s platform can be configured exactly for a company’s needs and will provide industry-specific patterns

When it comes to automation, some companies opt to build-out their solutions themselves. This involves working with a number of different technology providers or systems integrators, each with responsibilities for different areas. However, such an approach can be difficult from an operational standpoint, as multiple partners have to be managed, while there can be conflicts around responsibility and liability. Moreover, it makes it challenging to create the efficient, end-to-end processes that link different parts of the process automation together, as there is no single partner taking overall end-to-end responsibility. This siloed approach can also cause disconnects when it comes to integrating global service centers so they work seamlessly alongside automation solutions.

By contrast, SPS builds its platforms by integrating best-in-breed technology across a range of areas and embedding it in a connected landscape of end-to-end processes that includes global workforce assets. The result is a solution that gets the best from technology, while maximizing the efficacy of existing outsourcing solutions.

OTHER CHAPTERS

DEALING WITH THE DATA EXPLOSION

IS BPAAS THE SOLUTION

ACCURACY, EFFICIENCY, AGILITY

CONNECT THE PHYSICAL

AND DIGITAL WORLDS

Business process excellence is a journey. If you are interested in finding out how a BPaaS solution can help you combine the best aspects of digital technology with the advantages onshore, near-shore and offshore labour, in a single platform, then fill in your details and one of our solution architects will be in contact.